Managing your account information

How to Update Your Account Info: Website plan level, payment method, contact info etc.
  1. To begin, select "Manage an existing web site" and click Next... 

  2. From the Website drop-down list, select the site you would like to update, and then fill in the site's password.
    • If you have an open account, but it is not showing up in the Site Name field, you will need to perform a Site Recovery.
    • Where is my site?
    • If your site is not listed as an option to modify in the "Web site:" field, select the "Where is my site" button for instructions on how to upload.  If you have multiple accounts, and one of them is missing, you will need to perform an account recovery.  Please contact support for more instructions.
    • Delete Profile - USE WITH CAUTION
    • If you have been instructed by customer support to perform an account recovery, you can use this option to remove the configuration files of the site listed.  Once you delete the profile, you must perform an account recovery before you can upload.

  3. Click Next...

  4. Change your Publishing Plan...
    1. If you would like to change your publishing plan, simply select the tab of the desired plan.
    2. If you do not want to change your plan, leave your current plan's tab selected.

  5. Click Next...

  6. Change your password...
    • Select the Save Password check box if you do not want to reenter your password each time you update this site or its associated account.
    • If you have an open account, but it is not showing up in the Site Name field, you will need to perform a Site Recovery.

  7. Change your personal info...
    • On this page, you can change any of your personal information for this account.

  8. Click Next...

  9. Change payment method...
    • Your current credit card information is not displayed for security reasons. If you would like to continue using this payment method, you DON"T need to re-enter your credit card information.
    • If you would like to change your payment information, select "Pay by credit card using the Internet" and enter your new credit card information below.

  10. Click Next...

  11. Review/Verify account information...
    • This page allows you to verify the updates to your account information. If you want to change any of the information, click the Back button to display the page that needs changing.
    • When you are satisfied that all the information is correct, click "Finish" to update the changes you have made.

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